This policy explains in plain language how Ateliers Ayla inc. collects, uses, stores and protects your personal data. It complies with Quebec's Act respecting the protection of personal information in the private sector (Law 25, in force since 2023).

1. Who is responsible for your data

The data controller is:

Ateliers Ayla inc.
130-5645 boul Grande Allée, Brossard, QC J4Z 3G3
NEQ: 1182095043
Email: contact@ateliersayla.com

Person responsible for personal information protection: Ayoub Zaidi, President. For any question or request to access, rectify or delete your data, write to contact@ateliersayla.com with "Privacy" in the subject line.

2. What data we collect

When you fill out the contact form

First and last name
Email address
Phone number
City or neighbourhood
Project type
Desired timeline (optional)
Project description (optional)

When you visit the site

IP address (anonymized for statistics)
Browser type and operating system
Pages visited and visit duration
Referring source

When you become a client

Complete address of the home concerned
Technical details of your project
Photographs of your current kitchen (with your consent)
Payment details (managed by our banking provider, never stored by us)

3. Why we collect your data

Your data is used exclusively for the following purposes:

Respond to your request for consultation or information
Prepare and execute your kitchen project if you become a client
Communicate with you by email or phone (project updates, invoices, warranty follow-up)
Improve our service via aggregated and anonymized statistics
Meet legal obligations (accounting, tax record-keeping)

What we never do: sell your data, share it for commercial purposes with third parties, sign you up for newsletters without explicit consent, contact you for services unrelated to your project.

4. With whom your data is shared

Our technical subcontractors (Vercel hosting, Formspree form service, transactional email service) — only the data strictly necessary for their service.
Our installer partners (RBQ-licensed) — your project address and technical details necessary for installation.
Our material suppliers — only the chantier delivery contact, no sensitive personal information.
Public authorities — only if required by law (e.g. Revenu Québec for tax obligations).

All our service providers are contractually bound to confidentiality and respect of your data.

5. How long we keep your data

Data type	Retention period
Contact requests not converted to clients	24 months after last contact
Client files (quotes, contracts, communications)	10 years after final delivery (tax and warranty obligations)
Anonymized navigation data	13 months maximum
Project photographs (with your consent)	No limit, but you may request deletion at any time

6. Your rights

Under Quebec's Law 25 and applicable laws, you have the following rights over your data:

Right of access: obtain a copy of the data we hold about you
Right of rectification: correct any inaccurate or incomplete data
Right to deletion ("right to be forgotten"): request erasure of your data, subject to our legal obligations
Right to withdraw consent: at any time, without justification
Right to portability: receive your data in a structured, readable format
Right to object: refuse processing of your data for certain purposes
Right to complain: file a complaint with Quebec's Commission d'accès à l'information

To exercise any of these rights, write to contact@ateliersayla.com. We respond within 30 days maximum.

7. Cookies and trackers

Our site uses a minimum number of cookies, strictly necessary:

Technical cookies: essential for site operation (display preferences, session management). These are essential and don't require your consent.
Audience measurement cookies: if we use a statistics tool (e.g. Plausible, Google Analytics 4), it's configured to respect your privacy (IP anonymization, no cross-site profiling).

We use no advertising cookies nor retargeting without your explicit consent.

You can refuse or delete cookies via your browser settings.

8. Data security

Hosting on secure infrastructure (Vercel, SOC 2 certified)
Encrypted HTTPS connections (TLS 1.3) for any data transmission
Limited data access only to authorized Ateliers Ayla personnel
Regular encrypted backups
Continuous data protection training for the team

9. Minor's data

Our site and services are not intended for minors under 18. We do not knowingly collect data concerning minors. If you notice that a minor has transmitted their data to us, write to us immediately at contact@ateliersayla.com and we will delete it.

10. Changes to this policy

This policy may be modified to reflect legal, technical or practice evolutions. The last update date is shown at the top of this page. For any substantial changes, we will notify you by email if we hold your address, or by a clearly visible notice on the site.

11. Recourse

Contact us first at contact@ateliersayla.com
If the response is unsatisfactory, file a complaint with Quebec's Commission d'accès à l'information: cai.gouv.qc.ca

12. Applicable law

This policy is governed by the laws of Quebec and Canada. In case of dispute, the courts of the judicial district of Montreal have exclusive jurisdiction.

Any question: contact@ateliersayla.com · Phone: 514 400-7664